Comments on: Iqara Broadband / You Tele(?) – Never seen broadband company and worst customer support!!!

By: Vikram Titave

Vikram Titave — Mon, 18 Jan 2010 12:53:35 +0000

I am also getting problem in support, we are not getting commited bandwdith… guys suggest me what should i do…! Today i post an email to EVS Chakravarthy… with below matter. …

Respected Sir,

I am System and Network administrator of Cyret technologies. We have taken Youtelecom Lease line at our three branches in India. (Pune, Hyderabad, Chennai). We have taken Cyberoam Device at our all branches from Youtelecom.

We have taken a 1 MBPS 1:1 ratio at pune and Hyderabad and 512 kbps 1:1 at Chennai office. We are happy with Youtelecom service in India day time. We are getting committed bandwidth in day time. But we don’t getting committed bandwidth at night.

In Night time we have 2 -3 users they are reporting that browsing and downloading speed too much slow and they are not able to make international call from Internet. Due to the poor connectivity at night time users are not able to Voice chat on Skype, Google Talk, Yahoo messenger.

I showed this problem to your Support engineer & Registered complain to customer care department. Everyone is telling that we are doing work on that. I am taking follow-up with Vijay, Amarnath, Shilendra , but nobody is replied on mail.

These persons are saying they are changing some hardware at their node end. If problem in Hardware then how it is working fine in day time. What should we understand?

My management is asking me when this issue will be solved. And I am not able to answer them. Due to the poor management at Youtelecom side I am not getting the deadline to resolve this issue. My management is saying that if Youtelecom is not resolving this issue then get terminated it & goes ahead with other ISP and take line from them.

If you really value of your customer then try to get back with genuine reason of the problem.

I hope that will take it seriously because it takes bad impact on our Business.

By: Karan J. Bhatia

Karan J. Bhatia — Sat, 09 Jan 2010 11:44:47 +0000

They made me buy a new connection with the promise that Rs 3000 deposite given 7 years ago will be returned in lieu of the old modem. I was supposed to get a cheque within 45 days but it has been 80 days now and they didnt even bother to call. When it was time to collect cheque for new account this cheat bihari Harkishan youtele sales executive reached my home thrice within 10 minutes each. Now he can’t even pick up my phone let alone returning back my modem. Now their backoffice says that there was no deposit on my account and it was all installation and plan charges. And then they made another excuse that the old modem was registered to my father and the new one is to me, so we cannot get refund back or the modem back. So they have kept the Rs 3000 they sold me the modem for plus they have snatched away the modem too and are calling teh Rs 3000 as non-refundable now. The day this cheat UP-Bihari bhaiyya came to our house i had made everything clear, this is our 7 year old modem, it was registered to my dad under the same current address, so the can check all the details of teh old account, i told him then only that we dont have a 7 year old piece of paper and there is no receipt that we had got for teh Rs 3000. He said no problem i have got refunds for 9-10 people in this eyar exactly this modem, just take a new conn, once your new conn gets registerd on the old connections address the old account will get deactivated, i will send the guy to collect modem, he will give receipt, you will getcheque within 45 days. I asked him what if for any reason the cheque doesnt come, he assured me “aayega heee” as he has done this for 9-10 people too, a lie as ive now found out they are not willing to give me contact numbers or details about who all have got their refunds, i think this company thinks its okay to not give back refunds, that government or police will do nothing and they can continue cheating. I called him today and then he hung up and has kept his phone off. I got his seniors number from customer care. Still same again with him too. I kept acalling until i got an answer, finally a third person wpicked the phone, he said he is not from you, he is from anurag telecom a you telecom channel partner or something, i spoke everything to him in a debate format, after the end of the conversation he had nothing to defend you with, he said give us 4-5 days time (like a banker he even calculatd the sunday holiday coming and he wanted wotking days) till then i should not call and keep complaining and asking for answers. but i dont expct anythin to happen after 4-5 daysd. they expect me to cool off, ge busy with other things and forget about this money, fraud and complaint. But i wont. Im going striaght to Surat Consumer Court and also an agnecy that deals with consumer redressal issues. I will keep you all informed. Let us join hands and seek damages and compensation for time spent collectively from these morons.

Cheers,
Karan Bhatia
09820755747
026165555

evs.chakravarthy@youtele.com, rajendra.halve@youtele.com,

randeep.narang@youtele.com, r.raman@youtele.com, yashas.upadhyay@youtele.com,

girish.kulkarni@youtele.com, vk.rajkumar@youtele.com, jai.sankar@youtele.com,

ram.prasad@youtele.com, ch.rajasekhar@youtele.com, rajesh.bhapkar@youtele.com,

ravi.sharma@youtele.com, k.balajibabu@youtele.com, Colin.orrburns@youtele.com,

iqara@youtelecom.com.br, heloisa.mello@youtele.br

evs.chakravarthy@in.iqara.net,
rajendra.halve@in.iqara.net,
randeep.narang@in.iqara.net,
r.raman@in.iqara.net,
yashas.upadhyay@in.iqara.net,
girish.kulkarni@in.iqara.net,
vk.rajkumar@in.iqara.net,
jai.sankar@in.iqara.net,
ram.prasad@in.iqara.net,
ch.rajasekhar@in.iqara.net,
rajesh.bhapkar@in.iqara.net,
ravi.sharma@in.iqara.net,
k.balajibabu@in.iqara.net
Colin.orrburns@iqara.com,
iqara@iqaratelecom.com.br,
heloisa.mello@iqara.com.br

By: paul

paul — Sun, 29 Mar 2009 21:19:05 +0000

helllo all ! well m residing in south delhi xtension part1..and m bit o laid in this confusion of which to get on ,,well m using cable wire net of a speed 92kbps, and abut a time . least i wann a better if theres to go wit all downladin ,and video conferencin my family aswell voice confernce,, meantime it get bog out and not steady wit the conference thing which give me a headache. wel guys if theres posssibilty for beter shall i be upto for 256kbps broadband!

By: shivam sahu

shivam sahu — Sun, 15 Mar 2009 14:12:08 +0000

i have gsm sim of reliance . when i purchase it from that day sms is not reaching to the resiver but i lost my money. i had complained to custmar care but they are not taking any action. i can’t understand what i could do for it . i have tariff of 32 for 500 sms in a month time is going on but sms is going . i say to custmarcare they are telling it is a network problem. please reply me good advise.
Thanks a lot

By: devika

devika — Tue, 04 Nov 2008 09:59:36 +0000

userID: devika10; relationship no.:207886
4/11/2008, Adyar, Chennai

My connection was disconnected without any intimation the very next day of our receiving the bill. It says that 15th is the last day of paying the bill on the bill and it was disconnected on the 8th itself even though they neither reminded me over the phone nor sent anyone to collect the money. When I rang up Customer Care Centre and asked them to collect the money from my house, they said that it would take 3 days for the person to come. I wanted to pay the money but they were not willing to even collect it.

I wanted it very urgently that day so I complained to the team leader and he sent two people to collect it. They were so impatient and kept banging at the door. This is not the first time that this is happening. The previous time, they almost broke open the door when my mother was alone at home. She got frightened and looked through the window and found that they were from Youtelecom. I had warned them then but their goal seems to be to intimidate the customers for a paltry amount. This is very cheap and indecent behaviour on their part as if the company is desperate for money we are going to run away it.

Even after I paid the bill, they kept on sending a bill every week cutting off the connection. They were not changing my plan to 450 (unlimited) which I kept requesting but they were not bothered and on purpose, were sending me bills every week for a limited connection. So I got fed up with them and asked them to terminate my connection and to return my modem deposit of Rs.2000 and collect their modem which they never bothered to do.

And today, I am getting a message saying my bill has been dispatched. I should never have taken this connection in the first place.

By: pankaj arora

pankaj arora — Mon, 08 Sep 2008 11:40:41 +0000

http://www.youtele.com/new_html1/html/others/mpout.pdf this might help as well.

By: pankaj arora

pankaj arora — Mon, 08 Sep 2008 11:25:46 +0000

thought we all must make use of this form. I am also putting a complaint @ core.nic.in. Let me know if you want to collectively fight the cause of ill treated & under serviced consumers of this “s$%^ing” ISP.

-Pankaj

By: Ashvin Savani - Arckid

Ashvin Savani - Arckid — Mon, 14 Apr 2008 07:54:49 +0000

ASK,

Is it? but please dont SPAM my blog. Post only one entry. Do you have any proof?

By: ASK

ASK — Mon, 14 Apr 2008 07:51:59 +0000

This company called You Telecom is being run by a bunch of people who are in breach of provident funds; they sack people at their whims and fancy; they have not settled employees who have left for years together and every time something comes up in court they change the name.

By: ASK

ASK — Mon, 14 Apr 2008 07:51:40 +0000

This company called You Telecom is being run by a bunch of people who are in breach of provident funds; they sack people at their whims and fancy; they have not settled employees who have left for years to gether and every time something comes up in court they change the name.

By: ASK

ASK — Mon, 14 Apr 2008 07:50:14 +0000

DID YOU KNOW YOU TELECOM IS IN BREACH OF EMPLOYEE SETTLEMENTS; EMPLOYEE PROVIDENT FUND;

This company called You Telecom is being run by a bunch of people who are in breach of provident funds; they sack people at their whims and fancy; they have not settled employees who have left for years to gether and every time something comes up in court they change the name.

Ask your friends and relatives to abstan from working here. They are a bunch of goons!!

By: Ashvin Savani - Arckid

Ashvin Savani - Arckid — Tue, 19 Feb 2008 19:43:40 +0000

Robin,

You should check from some Baroda guys who might have better experience about their sevices in Baroda.

“Kagda to badhe kala!”

By: Robin

Robin — Tue, 19 Feb 2008 17:39:39 +0000

hi this is robin from Baroda….

i am planning to get a broadband connection for home purpose.

Can anyone let me know if Iqara is worth giving a chance?

let me know.

By: Ashvin Savani - Arckid

Ashvin Savani - Arckid — Wed, 13 Feb 2008 16:51:30 +0000

@ Dr. Gagandeep Singh

You can claim any amout for your mental harasment that you faced. You also might claim the business loss happen due to their bad services.

@ Siddiqui

Yeah, they are not learning anything from USA or UK at all. As even if just they compare plans from them, at least we can have good and unlimited bandwidth at least.

@ Shreyans,

We can do fight together. Please email me to ashvin-at-avinashi-dot-com. I am also from Surat.

By: Shreyans Nilakhe

Shreyans Nilakhe — Tue, 29 Jan 2008 19:14:05 +0000

Halo
I am also one of like u. i have iqara connection and renewd it for last year. still then even after oaying the required fees my connection has not started due to non installation of modem. I am planing to go to consurum forum in surat. pleasee suggest.
sdnx@rediff.com

By: siddiqui

siddiqui — Sat, 10 Nov 2007 14:36:04 +0000

Dear All

After going through all this forums we cant take out any permanent solution, where does the problem lies, what are this isps doing investing huge amount without proper support to the customers ,Did any of the CEO’s OF THIS companies had been to USA ,donâ€™t they learn anything from there, What i advice is this Cable system no matter if its fibre optic or any other which is layed out in such a poor helpless manner is the main cause of all this problems with all the isps we cant single out any one good or bad isp, HOW much super economical power will be india ,how much pool of talent available in INDIA it doesnt matter because all will be same the roads , the power supply and this isp problems unless there is a sincere effort by the people who govern us and the public also has to change the way they behave, educated or litrate is same here he doesnt want his surroundings to be neat he wants his house to be neat, he spits on the roads but he wants his court yard to be perfect with green grass, I have seen NRI’S when they are in other countries they think for w while atleast to do any action which is against the rules of the land, they will not throw garbage as they throw here in INdia not even Chips wrapper as they throw here from there running cars damn they care about it when they are here in India so rules of the land should be strong immediate and sincere than only we can have a peaceful habitat around us RIGHT

By: Dr. Gagandeep

Dr. Gagandeep — Wed, 29 Aug 2007 09:57:47 +0000

Hi
I had a connection in Vadodara. Since past 3 months I have made numerous complaints. These ppl are not refunding my money. Can you advise me something – shall I goto vadodara consumer court? I am in Pune and this will be out of the way. How much damages can I claim for missing my work for filing a case, law-suit money, etc?
Did your case resolve yet?
Dr. Gagandeep Singh

By: ramesh

ramesh — Sat, 11 Aug 2007 08:35:24 +0000

Last year we had connection in the name of B.Rama Krishna Raju, public service commission member. Later we got disconnected due to lack of interest. We have cleared all the bills with no due. You have left Modem in our house. Still now we have been receiving bills from you. This month we have received a bill with relatioship number 164965.We have no bills left in the house, we’ve just discarded them. Some of your employees did not maintain accounting system properly. Please check your accounts properly. ACCOUNTING SYSTEM OF YOURS IS NOT ALL GOOD. We under any circumstance do not spare you if we receive bills . We may take severe legal action against you.
ramesh raju, erramanjil, hyderabad
MOBILE: 9949167120 (from 7pm to 9pm)

By: ashish

ashish — Tue, 07 Aug 2007 12:31:58 +0000

so howz ur net connection doing now?

By: Ashvin Savani - Arckid

Ashvin Savani - Arckid — Tue, 07 Aug 2007 09:42:04 +0000

Yeah, thats true. Thats most confusing part for normal people while they are dealing with ISP and data transfer.